The Legend of Big O’s
We are often asked about the name of our shop and the Big O’s brand. We could tell you in a sentence or two, but really, it’s BIGGER than that.
The Rocket Scientist
Many long short years ago, there was a rocket scientist. By day, he designed impressive structures for airplanes and other flying objects. He knew his work was important, but he felt like he was missing something. Deep down, he knew he was supposed to do something BIG to change the world.
The Old Golf Cart
One day, he came across an old golf cart. He bought the cart, made it look fancy and drive even better. Then someone wanted to buy it! He sold this cart and felt good about his accomplishment and creation. So, he bought another old golf cart, fixed it up and made it look fancy like the one before. And he sold that one too!
The Start of Something
He started to think that maybe, just maybe, he was on to something. He continued working hard at his rocket scientist job during the day, but he started to think that his custom golf carts could be more than just a hobby, and he started to see a BIG business in his mind.
The Little Man
Then one day, a little man who had been a part of the rocket scientist’s life, who we will call “O,” looked at the rocket scientist and said a few words. It wasn’t much, but those words were powerful.
Something happened in the heart of the rocket scientist. A dream was born. Being a rocket scientist was cool, but he knew he could do more to change the world around him as the golf cart man.
He wanted freedom. He wanted to be in charge of his day so that he could spend as much time with O as possible. He knew if he did, he could learn from O, and O could learn from him.
The day came for the rocket scientist to walk away from his rocket scientist job and the golf cart man was officially born.
It was time for the golf cart man to think of a name for his golf cart business. He thought and he thought and one day, he looked at O and realized the name had been there all along. He would name his company Big O’s!
O wasn’t very big in stature, but it was his heart, mind and will that were Big! He inspired the golf cart man, who wanted his company to have a big heart to change the world around him, just like O.
A Small Boy. A Mighty Spirit
“O” was Owen, the first-born son of the golf cart man. And even though Owen was just a small boy, his spirit was mighty. His heart loved Big, his brain thought Big, and his ideas were well, BIG! And the Big-ness he possessed was just what the golf cart man needed to be inspired to be the best golf cart man in the country, and to change the world around him.
Inspiring Change since 2013
Big O’s Golf Carts was officially born in 2013, and every day still, Owen continues to inspire his Father. He also loves to be in charge of and inspire his three younger siblings and friends to do great things.
Andy. The Man. The Myth. The Legend. The Owner and Founder of Big O’s Golf Carts, and also the father of the real life Big O. He is the GOAT of golf carts. (We aren’t being mean and calling him a goat, it stands for Greatest Of All Time.)
Andy’s responsibilities around the shop know no bounds, but his chief responsibility is to provide leadership and guidance to the staff and to set an example of excellence to be above reproach in every aspect of business. Andy got this crazy idea to start a golf cart company after he bought, customized, and sold his first golf cart out of his house a few years back.
His favorite thing about what he does every day? Working with the amazing staff that makes Big O’s what it is each and every day. Andy is just the BEST! When he isn’t being the Best Boss Ever or B.B.E., he loves to design and build and he finds the process therapeutic. (This is why he is an engineer by profession, because let’s be real, most people try for five minutes and then throw the screwdriver.)
He enjoys strolling the aisles of Home Depot to figure more efficient ways of working on the golf carts by using different tools that he finds. When he isn’t solving problems that he didn’t know he had, he loves to focus on building business systems that operate efficiently, even when he isn’t around, so he is the main man without having to always be the main man.
One thing that Andy values is working every single day to better himself by listening to other successful business owners, reading books about business, mentorship, and being the best version of himself. He also stays in consistent communication with mentors in his life to make sure he is always on the right track personally and professionally.
Andy can also juggle, which seems like a random thing to throw in right now since he bio was getting kind of serious, but that’s exactly why it was thrown in.
Andy is also a beast on the racquetball court, can play six different instruments, and once opened for the Beach Boys with his college band. Rock on!! He loves any food that involves the Italian genre and he really appreciates a good cheesesteak sandwich.
Andy is married to the love of his life, Ashlee, whom he says is the rock of their household. He credits her with always going along with his crazy business expansion ideas and is always right with him every step of the way. Together, they have five amazing children that they hope to raise up as fearless entrepreneurs, whom will one take over the Ilg business empire and continue on with the legacy that their parents started.
Last, but most importantly, Andy gives credit to God every day for helping him to overcome his own fears of success and going out on his own. He realized many years ago that starting a business wasn’t about money, it was about pursuing a “why” bigger than any obstacle, and one that scares you out of staying where you are.
Success, Andy says, isn’t about being wealthy, it’s about looking back and realizing how many people lives were changed for the better because of a dream that he and Ashlee chose to pursue. Andy, there are a lot of people that are glad you followed this crazy unction and decided to start Big O’s!
Owner & Marketing Director
Ashlee is a full-time Mompreneur and the 'Mama Bear' of Big O’s. She is the co-owner, marketing director, Andy’s wife, and the mom to the inspiration behind the O in Big O’s.
While her tasks vary according to the day of the week, Ashlee is all hands-on deck all the time. On Saturdays, Ashlee gets the day off from being “Mom” and loves being at the shop to help customers pick out and design their perfect cart.
On other days, she is up late working behind-the-scenes, or keeping the Big O’s crew caffeinated, or out on the golf cart paths taking pretty pictures for marketing projects.
She has been with Big O’s since her husband Andy came up with the crazy idea to start this awesome adventure! She loves being a part of Big O’s because she loves building great friendships with customers, constantly improving ways to serve customers, and her favorite is watching kids on their first cart ride.
When she isn’t being completely awesome at Big O’s, Ashlee enjoys spending time with her favorite seven-pack, doing handstands, chasing kids, carpooling, going on date nights with Andy, and figuring out ways to be a successful “mompreneur” amidst all the nonstop excitement.
And just to clarify, Ashlee’s favorite seven-pack is Andy and their five beautiful kids. Andy + Ashlee + five kids = her seven-pack. We didn’t want anyone thinking that she loved hanging out with her abs because that would be a little odd.
She is passionate about giving back and paying forward the success in business she and Andy have had. She loves being able to give to causes and organizations that she believes in and her motto is “To whom much is given, much is required.”
While Ashlee is pretty awesome, she does love Mondays and she is the only person on the planet to publicly declare that. In addition to Mondays, she also loves Halo Top ice cream, chips and salsa, and COFFEE. Give her alllll of the coffee.
Ashlee loves to have the freedom to pursue her passions that entrepreneurship has afforded her. Big O’s would be lost without Ashlee and we are thankful for everything she does!
Front Desk Receptionist
Lily is one of the newest members of our team and is the first smiling face you see when you walk into our shop.
Although she moved here from the other side of the country (Burbank, Wa. to be exact), she has learned to love and appreciate the golf cart life quickly.
Nicole is one of our amazing Service Advisors and joined our team just over a year ago. When your golf cart is here for service work, she’s your girl! In fact, if you bring her some Mexican food, she may even play favorites. Just saying… it may be worth a try?
Her favorite thing about working at Big O’s is the welcoming and learning environment. Failure isn’t fatal here, and we are always looking to improve and do it even better the next time! When Nicole sees an opportunity to serve her customers at a greater capacity, she does it with a smile!
Speaking of always seeing opportunities, Nicole was raised by a parent who was blind but didn’t let their lack of sight hold them back. She credits this “you can overcome any obstacle” attitude for her own determination and always having a vision for greatness.
In fact, one of her greatest adventures was helping a friend rebuild their home after a major fire tragedy. They may have been camping on a mountaintop in the snow for months, but they certainly weren’t complaining about climbing uphill both ways (if you know what I mean). Talk about a heroic act!
In addition to being an incredible friend, she loves helping our customers get exactly what they want in their golf cart. When your smile is big, you can count on hers being even bigger.
She loves chasing dreams on the roads less traveled (she’s in good company here!) and has a lifelong plan of living on her own self-sustained farm. But until then, her smile and never-ending energy are inspiring to everyone she meets here, and we are grateful to have her with us!
Robert is our service team's Diagnostician and has been with Big O’s since our early days. That makes him one of the O.G.s, or Original Gangsters.
He supervises the maintenance crew, organizes service work, oversees the technicians, is the Chief Troubleshooter, and performs final quality assurance checks before golf carts leave the shop. If you look up the definition of “Jack of All Trades” in the dictionary, Robert’s picture is next to it.
Robert’s favorite thing about working for Big 0’s is working with the great crew of people that he gets to work with every day. When asked if he had a spouse or children he responded that he had feral “wild” cats. We aren’t sure where to go with that, but we are going to assume that he isn’t referring to a wife or kids, so Robert has pet wild cats.
When Robert isn’t being Andy’s right-hand guy at the golf cart shop, he loves to play billiards, go bowling and ride his Harley. Even though Robert loves Andy and loves Big O’s, he is super passionate about retiring and just stopping by to say “hey” every now and then, whenever that day comes.
He spent 30 years as an aircraft mechanic and has over eight years of experience in golf cart maintenance so basically, if it needs to be fixed, he can do it! He built his first golf cart from scratch in 1996 so he’s definitely “the guy” when it comes to carts.
He loves all things Mexican food, has been to Mexico more times than he can count, and lived in the Caribbean and parts of South America for a few years.
While he originally hails from Fremont, California, he has called “The Bubble” his home for the last 30 years. Robert, you are a huge asset to us and we are proud and thankful to have you on board!
Quality Assurance Technician
Kenny joined our team last Fall and has already added an extra level of excellence in everything he does. His area of expertise is double- and triple-checking all of our service work is done thoroughly and accurately. With the volume of golf carts that come through our service team, this is no small feat! But for Kenny, who loves all things automotive and mechanical, this is his happy place.
David has been one of our All-Star golf cart technicians for over five years, so he’s in it to win it! His favorite thing about working for Big O's is getting to work for Andy because he thinks Andy is the best boss on the planet, in addition to being kind and understanding.
When he's not making golf carts purr like sleeping kittens, he loves to shoot 9 Ball, which is a fancy way of saying he likes to "play pool."
When he’s not being awesome at fixing golf carts or winning in pool, he loves to work on his ’66 Mustang that he is completely restoring.
Mexican food is his favorite and especially tableside guacamole. (Y’all should know the drill by now. Bring the man some guac!) If we want to get real specific, his favorite restaurant is La Hacienda, so now you know exactly where to go.
David lived on a ranch in Arkansas for two years and delivered over 150 baby calves, and that is by far the most interesting thing we have heard about anyone in a long time. He delivered one calf about every four to five days, so if any ladies go into labor at the golf cart shop, David has you covered! (Just kidding, he only delivers cows.) But on a serious note, David has been an amazing mechanic and we are grateful to have him on our team!